ETERNAL ROSES
What are preserved flowers?
Preserved flowers are real flowers that have been specially treated to maintain their natural beauty for years. Instead of drying out like fresh flowers, they go through a preservation process that replaces the natural sap with a plant-based solution, allowing them to stay soft and vibrant without watering.
Are preserved flowers real flowers?
Yes. Preserved flowers are 100% real flowers that have been professionally preserved after reaching their peak bloom. They are not artificial or silk flowers, which is why they retain their authentic texture and appearance.
What's the difference between preserved flowers and fresh flowers?
Fresh flowers are beautiful but usually last about a week or two. Preserved flowers can maintain their appearance for years with minimal care. They require no water, no sunlight, and almost no maintenance, making them a lasting keepsake.
QUE SONT LES ROSES ÉTERNELLES ?
Nos roses éternelles sont des fleurs 100 % naturelles, cueillies à la main à leur apogée dans les hauts plateaux de Kunming, en Chine — la ville de l'éternel printemps de renommée mondiale. Grâce à un processus de conservation exclusif, elles conservent leur douceur naturelle, leur texture veloutée et leurs couleurs éclatantes pendant des années. Pas d'eau, pas de soleil, pas d'entretien.
COMBIEN DE TEMPS DURENT LES ROSES ÉTERNELLES LULU ROSÉE ?
Avec des soins appropriés, nos roses éternelles durent 1 à 3 ans. Elles ne fanent ni ne se décolorent comme les fleurs fraîches, ce qui en fait un symbole durable d'amour et un cadeau de luxe véritablement durable.
VOS ROSES SONT-ELLES VRAIES ?
Oui. Chaque rose est réelle. Nous sélectionnons uniquement les plus belles fleurs des meilleures fermes de Kunming, puis nous les préservons à l'aide d'une solution écologique et non toxique qui fige leur beauté naturelle. Ce que vous voyez, c'est la nature, mise en pause.
COMMENT LES ROSES SONT-ELLES PRÉSERVÉES ?
Notre procédé de conservation remplace la sève naturelle de la rose par une solution à base de plantes. Ce traitement doux et non toxique élimine l'humidité tout en gardant les pétales doux, souples et richement colorés. Il n'y a pas deux roses identiques – et c'est ce qui fait leur charme.
QUELLES FORMULES PROPOSEZ-VOUS ?
Nous proposons une collection raffinée de roses éternelles, présentées dans des boîtes en forme de cœur, des boîtes rondes, des dômes en verre, des boîtes carrées et des vases en porcelaine. Chaque pièce est confectionnée à la main et présentée dans notre emballage signature d'inspiration parisienne — prête à offrir.
LES ROSES ÉTERNELLES NÉCESSITENT-ELLES UN ENTRETIEN ?
Aucun. Contrairement aux fleurs fraîches, nos roses éternelles ne nécessitent ni eau, ni soleil, ni taille. Il suffit de les conserver dans un endroit frais et sec, à l'abri de la lumière directe du soleil et de l'humidité. Si de la poussière s'accumule, brossez-la délicatement avec un plumeau doux ou un sèche-cheveux à air froid.
Are preserved flowers worth the price?
Many customers believe so because preserved flowers combine the beauty of real flowers with exceptional longevity. Rather than replacing fresh bouquets repeatedly, you can enjoy a lasting arrangement that serves as both a gift and a decorative piece.
How can I tell if preserved flowers are high quality?
High-quality preserved flowers have natural-looking petals, rich color, soft texture, and careful craftsmanship. They should look elegant from every angle and be securely arranged for long-lasting display.
How do I choose the right preserved flower gift?
Consider the recipient's style, favorite colors, the occasion, and where the arrangement will be displayed. A compact box makes a charming gift, while a glass dome or luxury arrangement creates a memorable statement piece.
Will preserved flowers fade over time?
Like many natural products, preserved flowers may gradually change over several years. Keeping them away from direct sunlight and excessive humidity helps maintain their color and beauty for as long as possible.
Do preserved flowers have a smell?
Most preserved flowers have either a very light natural scent or almost no fragrance at all. Some may carry a subtle aroma from the preservation process, but it is generally mild and fades over time.
Are your preserved flowers handmade?
Yes. Each arrangement is carefully handcrafted by skilled florists to ensure attention to detail and a beautiful presentation. Because every flower is unique, slight variations make each piece one of a kind.
Can I personalize or customize my order?
Many preserved flower arrangements can be personalized with options such as gift messages, color selections, packaging, or custom designs. Please check the product page or contact our team for available customization options.
SHIPPING & RETURNS
Do You Offer Worldwide Shipping?
We currently ship to most countries and regions, including the United States, Canada, the United Kingdom, and many European countries. If you're unsure whether we deliver to your location, please contact us before placing your order. Free worldwide shipping is available on orders over $299.
How long does it take to process my order?
Our team carefully prepares every order before shipment. Standard orders are usually processed within 1–3 business days, while customized products may require additional production time.
How long does shipping take?
Most orders are processed within 1–3 business days. Estimated delivery time is 7–14 business days, depending on your location and local customs processing. Please note that delivery may take slightly longer during peak seasons (e.g., Valentine's Day, Mother's Day).
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package at any time through the link provided.
What happens if my package is delayed?
While most deliveries arrive on time, unexpected delays may occur due to weather, customs inspections, airplane breakdown or carrier issues. We appreciate your patience and will gladly assist you in tracking your shipment.
Do You Accept Returns?
Unfortunately, our preserved rose arrangements are not eligible for returns. Due to the delicate nature of our products and the personal care taken in crafting each arrangement, we are unable to accept returns or exchanges.
Please also note that orders may be canceled or modified within 60 minutes of being placed. After this 60-minute window, your order enters our production process, where materials are prepared and arrangements begin to be handcrafted specifically for you. Therefore, we are unable to cancel, modify, or refund orders after this time.
Our hope is that you fall in love with your LULU ROSÉE arrangement. We offer a wide selection of colors and styles to help you find the perfect gift for any occasion.
Do I have to pay customs duties or import taxes?
For international orders, customs duties and import taxes may apply depending on your country's regulations. These fees are not included in our shipping charges and are the responsibility of the customer. Please check with your local customs office for more information.
What if my package arrives damaged?
We carefully package every arrangement, but if your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the product and packaging. We'll work with you to find a satisfactory solution.
Can I change my shipping address after placing an order?
Please contact us immediately if you need to update your shipping address. Once an order has been shipped, we are unable to modify the delivery address.
What if my package is marked as delivered but I haven't received it?
Please first check around your property, with household members, neighbors, or your local carrier. If you're still unable to locate your package, contact us and we'll help investigate the issue.
Do slight differences in color or flower shape qualify for a return?
No. Since preserved flowers are made from real flowers, natural variations in color, size, and shape are expected and make every arrangement unique. These differences are not considered defects.